The focus at IFO Fusion, held this year at the Gaylord Opryland in Nashville, is still clearly on the world of accounts payable automation; but the audience at this year’s well-attended event also had interest in a number of other areas, including cloud-based solutions, outsourcing, and learning more about topics like medical banking and digital mail.
I presented to a good-sized audience on the topic of healthcare payments automation and reconciliation. The audience included representatives of a number of banks that are exploring adding this type of service to their existing lockbox offerings for their healthcare-provider customers.
There was a good exchange of ideas about the challenges of both constructing postable EDI 835 files as well as the need to focus on the reconciliation, through a single source, of both the paper EOB and EDI streams of remittances. The Department of Health and Human Services interim final rule related to the use of NACHA ACH transactions sets for integration of the payment data with the EDI remittance stream and the looming January 2014 deadline for compliance was also a heavily discussed item. [Read more…]
Digital mail is coming, and mailers know it. At Payments 2012 in Baltimore and CS Week in Grapevine, Texas, there was plenty of interest in the technology and plenty of questions, which I answered alongside our partners from industry leader Zumbox. Let’s take a quick look at three questions about digital mail that seemed to come up again and again.
1. How does digital mail work, and how is it different from email?
Digital mail is electronic home delivery. It places a user’s bills, statements, notices and other customer correspondence in an online mailbox. There they can be viewed, the bills paid and the letters, statements, bills, etc. stored without the user having to go to the website of each bank, utility and insurer with whom they deal. It’s different from email in that it’s a secure system that links known senders with known recipients. And while email tells you your statement is ready for viewing on a company website, digital mail delivers that statement. [Read more…]
The future of hospital financial management was the focus of the 2012 Annual HIMSS Conference and Exhibition at the Venetian Sands Expo Center in Las Vegas.
Attendees were able to experience digital technologies firsthand through real-world case studies that demonstrated how these financial tools have sped revenue cycles for profit and non-profit providers alike. As always HIMSS was a huge event with well over 1 million square feet of exhibit space and hundreds of sessions to attend over the event’s five days. [Read more…]

- Systemware employees made a toy delivery this year to Children’s Medical Center. Shown here with the donations are, from left, Kendall Brown, Scott Young, Elizabeth McLendon, Ron Denheyer, Michelle Sherman-Cheng, Children’s Medical Center’s Keath Shields, Sally Blalock, Mike Blanco, and Children’s Medical Center’s Yvette Lira.
You might say that at Systemware, we think about holiday giving all year long.
Throughout the year we provide the opportunity for all employees to participate in fund raising activities such as auctions, raffles, golf outings and office ”garage sales,” each with an eye toward December and deserving charities for children.
Recently we have focused on Children’s Medical Center and DFW Toys for Tots. This year was our most exciting as we managed to raise more than $4,500. Children’s is among the nation’s premiere pediatric hospitals, and serves the Dallas area well with its care, research and role as a teaching facility. Toys for Tots, founded by the U.S. Marine Corps Reserve more than six decades ago, has distributed more than 400 million toys to more than 188 million children. [Read more…]

Boston was the site of this year’s Association of Financial Professionals annual conference, which I attended along with colleague Alan Beaney. Amid the bustle of more than 6,000 financial professionals, the AFP released two surveys that reflect the current realities for the industry.
The Treasury Benchmarking Program 2011 Survey highlighted how, in reaction to the economy, treasury and financial professionals are paying closer attention to a financial institution’s health when deciding whether to begin or continue a banking relationship. [Read more…]

Every November, Americans remember our nation’s veterans. At Systemware we’re fortunate to have the opportunity to honor US servicemen and women year-round.
For the last five years, we have participated in the Welcome Home a Hero program at Dallas/Fort Worth International Airport. Volunteers meet the flights of soldiers who are passing through airport terminals on their way for rest and recuperation.
The program is run by the airport, the USO and the North Texas Commission. It was the North Texas Commission that approached us about participating.
Since that time, dozens of Systemware employees have volunteered, waiting for flights that have arrived as early as 5 in the morning and as late as 1 in the morning. [Read more…]